Got a question?

If you need help, give the following features a try...

We already use a different HR software, is switching easy?

Yes! Your current HR software provider should provide you (or us, if you prefer) with an export of all your data. We then upload this to our system and get you set up. We're here to help every step of the way.

Is UltraHR GDPR compliant?

Yes. For more information on security and GDPR, please visit our Data & Security page.

Is data storage an extra cost?

Nope! The price you see here is the price you'll pay. Unlimited data storage is included in your subscription cost.

How do I get my information onto UltraHR? Won't that take ages?

It really doesn't take long at all. Our team are expertly trained to get you up and running as quickly as possible so you can start using your shiny new HR software.

Where is your support team based?

We are based in the UK and provide a 24/7 support service, accredited to the Microsoft Gold standard.

What are your support hours?

Our standard support hours are 8am-6pm, Monday-Friday. There is an option for access to our out of hours support service for all other times, so if you have a critical issue at 3am on a Saturday, a member of our team will be available to help.

What happens if I want to cancel?

Once you've reached the end of your contract terms, you can get in touch with us to cancel the service.

Do I get my information back if I cancel?

Yes. The information you and your employees upload to UltraHR is yours. We don't own it and will never hold it to ransom! If you decide to leave us, we'll provide you with a full export.

Do you offer training?

Yes. We want everyone to get the most out of our HR software, so our team can provide one-on-one or group training sessions, either in person or via web-ex.

Won't my team struggle to get used to the software?

Change can be difficult, but that's why we're here. We can provide training if required and are happy to answer any questions you may have about the software. UltraHR is extremely intuitive and simple to use, but we understand that sometimes people like a bit of extra support.

Is UltraHR only available in English?

At the moment, yes. However, we're in the process of making the software available in multiple languages. Watch this space!

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Expenses

If you haven't gathered by now, we're not the biggest fans of paper forms and spreadsheets. Still collecting paper receipts from your employees for their sarnies and petrol? We've got a solution for you!


Employees can snap a photo of their receipt from their phone, adding any necessary details and uploading it to the portal, from wherever they may be. This then whizzes over to their manager for approval, before automatically heading over to Finance for processing.


Got a query on an expense from 2 years ago? It's all stored in the portal, available to instantly access in the future if needs be. Bye-bye manual filing!

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Commission

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It's the best part of the job for your sales team… it's time to submit their commission! Whether it's an export from your CRM system or an itemised spreadsheet, files can be uploaded to support their claim. If it's just a one-off item, single claims can also be uploaded ready for approval.

Once uploaded, the commissions are sent straight for approval and then it's over to accounts to process. Happy days! Plus, all historical commissions are available to view instantly from within the portal. No more rifling through the filing cabinet!

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