Got a question?

If you need help, give the following features a try...

We already use a different HR software, is switching easy?

Yes! Your current HR software provider should provide you (or us, if you prefer) with an export of all your data. We then upload this to our system and get you set up. We're here to help every step of the way.

Is UltraHR GDPR compliant?

Yes. For more information on security and GDPR, please visit our Data & Security page.

Is data storage an extra cost?

Nope! The price you see here is the price you'll pay. Unlimited data storage is included in your subscription cost.

How do I get my information onto UltraHR? Won't that take ages?

It really doesn't take long at all. Our team are expertly trained to get you up and running as quickly as possible so you can start using your shiny new HR software.

Where is your support team based?

We are based in the UK and provide a 24/7 support service, accredited to the Microsoft Gold standard.

What are your support hours?

Our standard support hours are 8am-6pm, Monday-Friday. There is an option for access to our out of hours support service for all other times, so if you have a critical issue at 3am on a Saturday, a member of our team will be available to help.

What happens if I want to cancel?

Once you've reached the end of your contract terms, you can get in touch with us to cancel the service.

Do I get my information back if I cancel?

Yes. The information you and your employees upload to UltraHR is yours. We don't own it and will never hold it to ransom! If you decide to leave us, we'll provide you with a full export.

Do you offer training?

Yes. We want everyone to get the most out of our HR software, so our team can provide one-on-one or group training sessions, either in person or via web-ex.

Won't my team struggle to get used to the software?

Change can be difficult, but that's why we're here. We can provide training if required and are happy to answer any questions you may have about the software. UltraHR is extremely intuitive and simple to use, but we understand that sometimes people like a bit of extra support.

Is UltraHR only available in English?

At the moment, yes. However, we're in the process of making the software available in multiple languages. Watch this space!

The top of a blue curve used in the background layout.
The bottom of a blue curve used in the background layout.

GDPR

lines of code to represent data

GDPR

UltraHR take GDPR very seriously and understand how important it is for your employee's data to be safe and secure. The data you upload to UltraHR will always belong to you, so if you decide to leave UltraHR or change your HR software, you'll receive an export of your data and then be removed from the system. UltraHR does not see the information you or your employees upload or enter onto the system and will never share, copy or distribute the data you provide. Ever.

The top of a blue curve used in the background layout.

Data Security

As a software designed, created and supported by ITVET, a leading Technology Solutions provider, you can be safe in the knowledge that you have security experts working constantly behind the scenes. ITVET provide secure and resilient solutions for hundreds of clients across the company, using only the best and most reliable technology.

a mouse pointer hovering over the word Security on a screen

Just to let you know, we use cookies on our website and we need your permission to use some of these. Head over to our privacy policy for more information.